RE-220 — Retail / Dispensary Operations

Operational excellence for licensed dispensaries: compliant sales, SOPs, POS, customer care, and audit-ready records.

At-a-Glance

RE-220 quick facts
Item	Details
Module Code	RE-220
Title	Retail / Dispensary Operations
Duration & Delivery	15 hours total — 12h online (self-paced) + 3h live role-play simulation (virtual or in-person). Online LMS, webinars, and live simulation workshop.
Prerequisites	CC-101 (Cannabis Law & Compliance) HS-102 (Health & Safety Protocols)
Certificate	“Retail Compliance” — awarded upon successful completion of assessments.
Target Audience	Dispensary / Herb House managers and staff; cooperative retail operators; pharmacists/clinicians engaged in adult-use dispensary operations.

Learning Objectives

Apply CLA retail compliance requirements, including verification of licence display and age restrictions.
Master responsible sales protocols (dose/unit limits, intoxication awareness, refusal of service).
Implement standard operating procedures (SOPs) for dispensary operations: receiving, storage, point-of-sale.
Handle customer interactions with professionalism: product information, safety guidance, complaint resolution.
Maintain secure record-keeping, reporting, and incident documentation for CLA audits.

Detailed Content

License display, age checks, and access control at entry.
Dose & unit limits, intoxication cues, refusal & escalation pathways.
Receiving & intake: manifest checks, quarantine, storage & security basics.
POS configuration: SKU controls, limits, returns, and daily reconciliation.
Product information standards: safety, onset & duration, contraindications.

Customer flow design: queue management, privacy, accessibility.
Complaints & incident management (forms, root-cause, CAPA hand-offs).
Record-keeping for audits: sales logs, wastage, incident & refusal registers.
SOP governance: version control, training records, competency sign-offs.
Daily close-out: cash handling, inventory variance, red-flag reporting.

Teaching Methods

Self-paced e-learning modules (video + interactive prompts).
Live role-play simulation (age verification, refusal, counselling scenarios).
Templates & job aids (SOPs, checklists, refusal/incident forms).
POS sandbox walk-through (limits, returns, reconciliation).

Assessment

Online quiz: 30 questions.
Role-play evaluation: simulated customer interaction covering age verification + refusal + counselling.

Compliance First

Law-first retail operations aligned with CLA expectations and audit evidence standards.

Hands-On Mastery

Live practice to build confidence in refusals, safety guidance, and POS controls.

Recognized by Industry & Government

CaribCanna – The Caribbean Academy of Cannabis Sciences – is the recognized training provider accredited to deliver the mandatory Licensing Programs in Dominica.